Wednesday, 8 June 2016

Before



I thought I'd challenge the idea that all sustainability news is bad new by categorising articles into different sections relating to moods of people coming to the site.

This doesn't fit with my new user personae so I'm going to make it less of a feature where people can sort whatever news they have come to the site for by their mood.

The goal of the site now is to encourage participation and guide people to discover, learn and connect with one-another.

It's going to be more about exploring what's out there, sharing peoples' own knowledge - because real-world, experienced knowledge is as important as academic, and connecting people with one another to work together or share ideas/get feedback - moral support

Concept rationale

One of Massey's main initiatives involves "developing applied, real world opportunities for sustainability-related teaching and research." A news website is the ideal place for people to come in contact with new knowledge and ideas. My concept is to facilitate a diverse and welcoming community of Massey students, staff and alumni who are interested in engaging with sustainability issues. Massey researchers know a lot about sustainability and publish news relating to these ventures on the Massey website but I'm not sure many people know about or seek this information out as a valuable learning tool. Massey also provides opportunities within university to incorporate sustainability into learning, but there doesn't seem to be much ongoing communication once people leave their courses. The courses enable a lot of in-depth exploration into certain areas but I think people would benefit from interacting with people from other disciplines within Massey - both to better understand their depth of knowledge but also to expand their achievement possibilities through different perspectives and approaches. There are student-based sustainability clubs which have connected through Massey and small pockets of people interested in sustainability, but it's often hard to find and learn and share with others who aren't in your immediate circle. I want to make a place where academic, research-led knowledge and real-world social experiences can co-exist and mingle in an organic, inspiring and fruitful way. 

Tuesday, 7 June 2016

Laura

Meet Laura. (Hi Laura!) Desktop site

studied at Massey 
runs an eco-friendly business out of Auckland
wants to network with Massey 
is thinking of a possible graduate internship opportunity 

transformation: FROM disconnected, hopeful TO connected, inspired, involved

TOUCHPOINTS

Massey website > Sustainacool homepage > connect > specific people or topic or sustainacool admin > sign in or sign up > email, chat, phone

Richard

Meet Richard. (Hi Richard!) Desktop site

eco-babe
loves sharing his knowledge about saving the planet
studies environmental science at Massey in Palmy
likes researching facts about climate change
wants to contribute his knowledge of sustainability
wants to expand his horizons and meet people from other disciplines who are interested in sustainability

transformation: FROM restless, uninspired TO inspired, connected, fulfilled


TOUCHPOINTS


sustainacool homepage > the good news > events/initiatives/topics - get involved/contribute > stay in touch > ask an opinion about a project that he's working on? 

Kate

Meet Kate. (Hi Kate!) Desktop site

2nd year student at Massey 
starting to catch onto idea of sustainability
wants to know more about sustainability 
wonders if/how her peers are getting involved in sustainability initiatives

transformation: FROM outsider, uninformed TO involved, knowledgable, connected


TOUCHPOINTS

googles "Massey" "sustainability" > Sustainacool comes up >  Sustainacool homepage > explore > flick through news, events - upcoming in Wellington > clicks on an event to find out more information > RSVP to keep up to date > sign up > make profile

EXPLORE TO CONNECT

Lark

Meet Lark. (Hi Lark!) Mobile site

Massey lecturer 
likes to keep up to date with what’s happening in the world
likes Twitter
cares about sustainability

transformation: FROM pessimistic, out of touch TO impressed, proud, hopeful, involved

TOUCHPOINTS

Twitter feed > Sustainacool article shared by Massey > Sustainacool homepage > browsing content looking for news about Massey's teaching/initiatives > follows Sustainacool on Twitter shares website link on Twitter

Helena

Meet Helena. (Hi Helena!) Mobile site

4th year Massey Wellington student 
wants to make connections before leaving Massey
lost with her major project 
looking for inspiration

transformation: FROM drained, disconnected, uninspired TO reenergised and focussed and connected

TOUCHPOINTS

email account with link from friend > article within Sustainacool site > save article > contact author > sign up

Jeremy

Meet Jeremy. (Hi Jeremy!) Mobile site

follows eco-friendly sites on Twitter and Instagram

also uses snapchat and Facebook
likes being informed about climate change and sustainability issues
finds reading about it draining
worries that he will alienate himself from friends if he shares boring sustainability news


transformation: FROM unsure, pessimistic TO connected, contented

needs a place to share his ideas about sustainability - validation? assurance? positive reinforcement

TOUCHPOINTS


Jeremy's instagram feed - a Sustainacool article of someone else's sustainacool hints > Sustainacool's instagram profile > Sustainacool website > browsing student news > wants to contribute/share some eco-friendly things he does and ask opinions, get feedback?


News content

What the heck is Massey up to??

Well, there is a Massey University Sustainability Club on Facebook.. Who woulda thunk it?

https://www.facebook.com/groups/masseysustainability/

It's based in Palmy - maybe there needs to be a news feed for events in Auckland, Palmy and Welly.

User personae 2.0

Meet Jeremy. (Hi Jeremy!)
Jeremy follows many eco-friendly sites on Twitter and Instagram and also uses snapchat and Facebook sometimes. Jeremy likes being informed about climate change and sustainability issues but can find reading about it draining. Although this information is important for everybody to know, he doesn’t usually share his sustainability views for fear of sounding boring or preachy and alienating himself from his peers.
=> Jeremy needs to access inspiring and surprising sustainability news to inform others in a friendly and helpful way about important global issues
Mobile site


Meet Helena. (Hi Helena!)
Helena is a 4th year Massey Wellington student wanting to make worthwhile connections before leaving Massey next year. She's a bit lost with her major project and looking for inspiration to move it forward. Her friend sends her a link to a Sustainacool article that they think is relevent to her project. The link is to an article by a Massey lecturer in Palmy and she finds it very interesting. She wants to find out more on the subject and contact the lecturer and get some feedback on her ideas.
=> Helena needs to be able to connect with people within Massey doing similar things to her in order to feel reenergised and focussed on her assignment and career direction
Mobile site


Meet Lark. (Hi Lark!)
Lark is a Massey lecturer who likes to keep up to date with what’s happening in the world, mostly through the connections that he has at Massey and via Twitter. Lark cares about sustainability and finds out about Sustainacool through Twitter. He heads over to browse the site and is excited yet critical of how the website represents the Massey brand. He scrutinises the site, looking for things that he didn't know about Massey. He decides to share a link to a particularly interesting article on Twitter. He follows Sustainacool on Twitter to keep updated.
=> Lark needs to feel impressed and proud of Massey’s research and teaching and happy that there is fresh blood in the sustainability movement
Mobile site

Meet Kate. (Hi Kate!)
Kate is a 2nd year student at Massey and is starting to catch onto this idea of sustainability. She’s been introduced to the current issue of climate change and by lecturers but she wants to know if/how her peers are getting involved in sustainability initiatives. Kate sees some Sustainacool stickers/posters around campus and goes online to check it out. She wants to know what it’s all about, sign up for updates and to get involved.
=> Kate needs sustainability to be friendly and welcoming and she'll happily tell people about it and rope friends in if there's something happening
Desktop site


Meet Richard. (Hi Richard!)
Richard is an eco-babe and loves sharing his knowledge about saving the planet, though he doesn’t have many people he feels he can connect to about these issues. He studies environmental science at Massey in Palmy and likes researching all of the sciency information about climate change, but feels a bit out of touch with his peers and needs a way to connect with them.
=> Richard needs a place to contribute to NZ sustainability news and meet others outside of his close sciencey group who are interested in similar things to get an outside perspective on issues he cares about
Desktop site


Meet Laura. (Hi Laura!)
Laura studied at Massey and now runs an eco-friendly business out of Auckland. Laura’s business has been mentioned on Sustainacool before and she wants to run some workshops to expand her business and social networks. She wants to contact Sustainacool to talk about running workshops in conjunction with Massey.
=> Laura wants to use sustainacool as a platform to connect with Massey and people doing good things for the planet.
Desktop site

ARTICLE

http://www.stuff.co.nz/waikato-times/news/80783460/eco-house-to-be-built-on-maori-land

User personae

Meet Jeremy. (Hi Jeremy!)
Jeremy follows many eco-friendly sites on Twitter and Instagram and also uses
snapchat and Facebook sometimes. Jeremy likes being informed about climate
change and sustainability issues but although the information is important for
everybody to know, he doesn’t share his sustainability views for fear of sounding
preachy and alienating himself from his peers.
=> Jeremy needs to feel inspired and confident to inform others on issues he cares
about. Approachable, young, relatable, engaging, irreverent news.
Mobile site


Meet Helena. (Hi Helena!)
Helena is a 4th year Massey student who cares about sustainability issues. Helena
also likes to dress up and have fun and refrains from talking about sustainability
for fear of sounding boring. Helena finds reading about sustainability news draining.
Surprisingly though, Helena feels content when this information helps her to make
eco friendly choices.
=> Helena needs to feel surprised and excited and understood when it comes to
sustainability-related news coverage
Mobile site


Meet Lark. (Hi Lark!)
Lark is a Massey lecturer who likes to keep up to date with what’s happening in the
world, mostly through the connections that he has at Massey and via Twitter.
Lark cares about sustainability and finds out about Sustainacool through Twitter
and heads over to browse the site. Lark is excited yet critical of how the website
represents the Massey brand. He scruitinizes the site, decides that it’s worth sharing
with his thousands of followers and thinks up a witty caption to accompany the link.
=> Lark needs to feel impressed and proud of Massey’s research and teaching and
happy that there is fresh blood in the sustainability movement
Mobile site

Meet Kate. (Hi Kate!)
Kate is a 2nd year student at Massey and is starting to catch onto this idea of
sustainability. She’s been introduced to the current issue of climate change and
how designers/artists are approaching the topic from lecturers but she wants to
know if/how her peers are  getting involved in sustainability initiatives. Kate
sees some Sustainacool stickers/posters around campus and goes online to check
it out. She wants to know what it’s all about, sign up for updates and to get involved.
=> Kate needs sustainability to be friendly and welcoming and she'll happily tell
people about it and rope friends in if there's something happening
Desktop site


Meet Richard. (Hi Richard!)
Richard is an eco-babe and loves sharing his knowledge about saving the planet,
though he doesn’t have many people he feels he can connect to about these
issues. He studies environmental science at Massey in Palmy and likes researching
all of the sciency information about climate change, but feels a bit out of touch with
his peers and needs a way to connect with them.
=> Richard needs a place to contribute to NZ sustainability news and meet others
outside of his close sciencey group who are interested in similar things to get an
outside perspective on issues he cares about
Desktop site


Meet Laura. (Hi Laura!)
Laura studied at Massey and now runs an eco-friendly business out of Auckland.
Laura’s business has been mentioned on Sustainacool before and she wants to run
some workshops to expand her business and social networks. She wants to contact
Sustainacool to talk about running workshops in conjunction with Massey.
=> Laura wants to use sustainacool as a platform to connect with Massey and
people doing good things for the planet.
Desktop site

Tuesday, 31 May 2016

Synthesising research into workable user values/tasks

green value 
experience
time for research and decision-making
knowledge of the relevant environmental issues
reasonably available
affordability


Wellington, New Zealand

Massey – students, researchers, staff – giving back to the community and world that we exist in

Universities have the opportunity and responsibility to pursue areas that can empower people people’s lives and improve the planet. Sustainacool is a place to share knowledge to improve the wellbeing of us peoplings and this b-e-a-utiful planet that we inhabit.

Sustainability news. Not all sustainability news is cool, but we must know where the issues are in order to address them. The first step toward fixing a problem is admitting that we have a problem.

We aspire toward a more sustainable and just society for all. 


-      News stories about climate change’s effects on the planet. They are housed in the ‘uncool’ category.
-       It can all be a bit overwhelming sometimes so we also want ways to implement good things into our everyday behaviour to combat this bad news

What do you want first?
The good news or The bad news

We're living in the ‘era of sustainability’ - let's get onto this whole climate change debacle and reduce some greenhouse gas emissions! There's no shortage of initiatives designed to encourage better environmental choices and sustainable lifestyle decisions, yet leading a sustainable life is not a mainstream concept.

Internal factors: i.e., values, knowledge, experience, feelings, personality traits

External factors: i.e., social norms, infrastructure, cost

Experiences of those who choose to lead extremely sustainable lives: i.e., motivations, viewpoints and experiences

Experiences of other new Zealanders living sustainacool lives? Connections, events, networks, support, role models

Sometimes we feel like we're all alone on this mission to save the planet. But never fear, friends are near. 

In the past, sustainability hasn’t been very cool. But we’re aspirational and think that the time has come for sustainability to blossom into a beautiful flower. Sustainacool FlorianusThe world is fucked unless we start to live fundamentally more sustainable lifestyles, putting factors such as social equity, public health and wellness, and ecological stability before ease and habit.


green values have a weaker infl uence on the decision making process when actually purchasing a product 
• brand strength,• culture,• demographic characteristics,• fi nance,• habit,• lack of information,• lifestyles,• personalities or•  trading off between different ethical factors.

consumers use neutralization techniques to justify pursuing their more selfish goals 

this may also be due to the relative cognitive effort required in buying a product based on values

context is important, including demographic, social, political, economic and psychological factors as well as temporal and ideological structuring of domestic practices

Massey can supply the news! Or part of at least

http://www.massey.ac.nz/massey/initiatives/sustainability/news-events/news-events_home.cfm

Relevant media consumption for my audience

"become a more discerning and conscious consumer of media."

"Contrary to some of my early fears, I have not ceased to be a reasonably well-informed individual. Nor have I lost all touch with civilized society. What I’ve done instead is reserve my media time and bandwidth for information that matters to me; experiences that sync with my values and priorities; amusements that entertain, inspire and delight me; inquiries that inform my perspectives; and explorations that empower me to better understand and contribute to my world. 

In the scheme of everything else I want to do and experience in my lifetime, I have limited time and focus even for media that meets these high standards. To me, that means making thoughtful choices about what I watch, read and listen to. It means noticing how I wind up giving my attention to various media streams, and why. It means being aware of the impact my media habits are having on me, and on those around me.

It especially means noticing when I am getting sucked in by something I hadn’t planned to. And it often means turning off or tuning out media — from TV and radio to books, magazines, Web and social-media content — that I find irrelevant, unhelpful, or inconsistent with what I deem to be the best use of my focus and time. 

It does not necessarily mean always looking away from things that I find disturbing, surprising or provocative, but it does mean evaluating whether I am being catalyzed to grow and respond constructively, or merely being bombarded in a way that leaves me feeling helpless, hopeless and disempowered."

http://www.huffingtonpost.com/pilargerasimo/media-consumption_b_860079.html

Monday, 30 May 2016

Precedent: Unfuck the world - there's a theme developing here



"LANGUAGE

We call it unprofanity, and we are sorry if anyone feels offended by a word. We feel offended by what we as a people do to each other and to this planet."

I like the tone used in this - v funny and suits kiwi sense of humour and casual approach to life I reckon!

The brief

Whitiwhiti Korero and Tautoko - design to guide
  • Whitiwhiti korero:  the verbal exchange of ideas - discussion
  • Tautoko: to demonstrate support or advocate for - negotiations of positions

Inter-National-Me. How do you think the news of the day should be presented for engagement of people living in New Zealand, on in Oceania?

  • Design a news website that is engaging, usable and suitable "within current information consumption patterns online" 

"As it becomes harder and harder for us to juggle apps on our phones, and as it becomes harder and harder for businesses to grab our attention with a new app—the good old egalitarian web can provide a viable alternative."
http://www.wired.com/2016/04/wait-web-isnt-really-dead-google-made-sure/


"AD BLOCKING IS the nemesis of the news and ad industries.“There’s no doubting that ad blocking is now a very real issue for advertisers,” eMarketer senior analyst Bill Fisher said. “Next year, over a quarter of the people they’re trying to reach will be willfully making themselves unreachable.”"
http://www.wired.com/2016/04/get-used-ad-blocking-isnt-going-away-time-soon/

  • Context of informing people about their community and world
New Zealand audience - what makes NZ special? How can visiting this website about sustainability be time well spent for New Zealanders?
Place in the world - southern hemisphere, speak from an NZ standpoint - what is happening here, how is it relevant to peoples' lives?
  • Look and feel, tone, hierarchy 
Relaxed, inviting, casual, clean, relatable, kiwiisms? Hierarchy - what's most important to the users?
  • Semiotics, rhetorical style, ease of access of info - what is important, engaging, useful?
  • How can a sustainability website ensure its' relevance for tomorrow?
Hopefully it won't have to if the world sorts its shit out. 

Two possible user profiles and journeys for Be An Unfucker precedent



Empowering/ethical human-centred design

http://nxhx.org/Choicemaking/

But consider that, in choosing a metric around which to characterise choices, we would want one that: (a) accommodates many value systems across different users, (b) aligns with user intuitions about what's good, and (c) aligns with human needs. 

What are the value systems for an audience who chooses to read info about sustainability?

What would be intuitively good for my users? Things that are good for people, planet and profit? Current/known/historical rhetoric around sustainability messages. Not another preachy and scary news site. Affirmative. We know that the world is fucked. The scary facts are important and relevant - we want to read that stuff sometimes but not all the time. It gets a bit much. An audience who is feeling brave and positive - able to confront the scary world issues. Another audience is one who is feeling vulnerable and overwhelmed and wants information on good things that they can do straight away to combat the bad things happening. Another wants something to look forward to other than the doom and gloom - upcoming events? People to network with? Other resources? Another group might want to read about positive things/advances that are happening in the world. Another might want to read about climate change deniers - funny, perspective?

As philosopher Ruth Chang has argued, it seems likely that we define and adjust our values while making choices. Specifically, we evolve our values when we have an initial difficulty making a choice because one option seems better in some ways, and another better in a different way. Dr. Chang suggests t
hese are the moments where we reexamine and change our values, and that we often choose a new, more general value for ourselves that makes the choice more clear. If this is correct, we need a name for the environments in which this activity of self-construction can proceed fluidly. We will call these environments of expressive choice. To make an expressive choice, users must be able to explore a space of values that might apply to the choice, and to organize the options in front of them in terms of whatever they decide matters to them. As simple a thing as providing widgets for changing the sort order and filtering of options creates more possibility for expressive choice.

Affirmative, expressive choices - knowledge is power - help people to feel solid, included, understood in their identities, decisions, knowledge. Let them see everything and choose what they want to view in more detail.
If menus are to help us find decisions we won't regret, they must allow us to explore what’s important to us about the options, and to navigate according to what we've decided is important.

What options need to be available for the user to choose from in order to decide what's important to them? How much the news will affect them, be taxing of them - their time, their mood, emotions, ideas? 

While human pursuits in general are of infinite variety, the key categories for everyday life are: (a) terms related to ideal schedules (e.g. “frequent exercise”), (b) ideal personal states (e.g. “getting hitched”), and (c) ideal tactics (e.g., “acting boldly”).

Human pursuits of sustainability knowledge - what do they want to gain? 

state - a way of living or existing
schedule - a plan of things that will be done and the times when they will be done
tactics - the art or skill of employing available means to accomplish an end

examples, aspirational ideals
plans, hope, future vision - facts on the state of the world
pragmatic ideas, skills, means, what is possible, achievable - things that have worked? are working?

Facebook and Google know how many people clicked on a URL or linked to a URL, but they don’t currently know how many are glad they went, and why.
We can think of this “big data” about people and URLs as a kind of collective intelligence we share with one another, but when you look at the metrics that we mainly use to propel media coverage—likes / clicks / views / purchases / downloads—a better name might be “collective impulse”, because this data is dominated by samples from the impulsive, lost moments in people's days.
As such, this new big data about people, choices, and outcomes would constitute a real collective wisdom: an alternative to virality, a new claim as to what's worth sharing.
If collective wisdom can be used to drive distribution and ranking of options, it will mean less-regrettable options at hand for most people. That will mean fewer desperate choices and more lives well lived.

An outcomes-based review must remind its user of the costs involved in the engagement (time and money, ideally as authenticated via the service provider or the platform), then give them a quick, precise way to report what the engagement was about, how their desired outcomes have worked out so far, and what else has happened.
The results suggested that user behavior can change significantly when recommendations are ordered by desired outcome and ranked by reported likelihood of an outcome working out.
https://vimeo.com/123488311

https://docs.google.com/document/d/1YiOVj8jKehGf1j62fVtmN1yPfPK3iVI75n7Va__Vw14/edit#heading=h.jnq0tjh6ft3r

http://tinyletter.com